Terms & Conditions
Your commitment to us
When you ask for your attraction tickets to be confirmed, you are accepting
that these terms and conditions form the basis of any contract between Orlando
Ticket Deals and yourself, which is subject to English law and the exclusive
jurisdiction of the English Courts.
Prices
Prices are in pounds sterling (£GBP) and are inclusive
of service charges and taxes. Prices are subject to change without notice.
We do not envisage any price changes, however, Orlando Ticket Deals reserves
the right to increase prices caused by currency fluctuations or by price increases
imposed by our suppliers (this will not affect bookings already made). Please
note that if you are purchasing your tickets outside of the UK, then you will
be subject to the exchange rate set by your card provider.
2009 Price Guarantee
Pay a deposit on your 2009 attraction tickets and we will GUARANTEE the prices won’t go up!
PLUS, we will guarantee that if prices are cheaper once you come to pay your balance,
we will honour the LOWER prices so you can not lose!
For 2009 price guarantee you must book before 30 June 2008.
Payment / Deposit Option
For all ONLINE BOOKINGS and customers travelling within 6 weeks, FULL PAYMENT will be taken on pressing the authorise button and tickets will then be dispatched within 7 days.
For customers travelling outside of 6 weeks, an optional deposit of 20% can be placed for PHONE BOOKINGS ONLY, with the balance paid 6 weeks prior to your departure date. If you are booking within 6 weeks of departure, full payment is due at time of booking.
With the main exception of Disney who now have date stamped tickets, most tickets are non date specific so customers can buy now at our current rates and travel anytime.
Alteration or cancellation of the booking by you once a confirmation of booking has been issued will be subject to the charges outlined in the ‘if you cancel your booking’ section below. Once we receive full payment, you will receive your tickets within 7 days guaranteed.
Customers outside of the UK
Orlando Ticket Deals hold contracts with all the major Parks and Attractions throughout the US and for contractual reasons we regret that we are not permitted to sell to customers outside of the United Kingdom. Sorry for any inconvenience this may cause.
Our price guarantee
We believe that our ticket prices are excellent value and the cheapest available
in the UK. Consequently, if you book with Orlando Ticket Deals and subsequently
find the same ticket cheaper from another UK based company (within 7 days
of booking), we will refund the difference. Please note that this ticket price
must be published in a brochure or on a website and priced in £ sterling.
Tickets must be new and in stock for purchase on that same day. The ticket
price must also be based on a single ticket and therefore this price guarantee
excludes group discounts. This guarantee also doesn’t apply to special
discount offers or promotional ticket prices.
Confirmation and issue of tickets
On receipt of deposit or full payment, Orlando Ticket Deals will issue a
confirmation of booking invoice. The majority of tickets will be despatched
within 72 hours of full payment, for delivery within 8 days. If we are temporarily
out of stock of a particular ticket, we will ensure they are despatched 7
days prior to your date of departure.
All tickets will be posted by Royal Mail Special Delivery and require a signature on receipt. Once tickets have left
our office and are en-route, they are guaranteed for delivery the next working
day before 1pm. If no signature is obtained for the tickets, a card will be
left to show an attempted delivery and the tickets will be taken to your local
Royal Mail sorting office and held there for up to 3 weeks. In order to collect
them from your local sorting office, proof of id (passport), along with your
Special Delivery reference number will be required.
In the event that there is a delay on the initial delivery, Orlando Ticket
Deals will follow this up with Royal Mail and in the event that ticket delivery
takes more than 72 hours, we can arrange for another set to be dispatched.
Whilst every effort will be made by Royal Mail to ensure the safe and timely
delivery of your tickets, Orlando Ticket Deals cannot be held responsible
for late delivery by Royal Mail as we have to adhere to their carrige conditions
as laid out on their website. We will communicate any problems with delivery
to the highest level within Royal Mail and ensure that any delay in delivery
is rectified within 72 hours. Rest assured, until the tickets have been signed
for by you (or signed for on your behalf), Orlando Ticket Deals will honour
our contractual obligation to the full and issue you with another set of tickets
if necessary. Once tickets have been sucessfully delivered and signed for
by you (or signed for on your behalf), Orlando Ticket Deals are no longer
responsible if they are lost or stolen.
For late bookings, a discretionary fee of up to £15 may be levelled
at customers wishing to receive their tickets within 2 working days (phone
bookings only).
Your Tickets
The vast majority of tickets that we send are actual tickets with a high monetary value. They are our responsibility until they ave been signed for by you. We send all tickets by Royal Mail Special delivery.
After you have signed for the tickets, they are your responsibility. As per our instructions on the confirmation invoice, we recommend that you photocopy the backs of the tickets as this will help the parks replace them should they be lost, damaged or stolen prior to your departure or while on holiday. However, we do not guarantee that the theme parks will be able to do so. This decision will be at their discretion and their decision will be final.
You should treat the attraction tickets as you would do your cash or passports and keep them safe at all time.
If you purchase our loss, damage or theft travel insurance, the terms and conditions of that policy apply and these are:
We will replace lost, damaged or stolen tickets
- Within 3 days if this occurs in the UK.
- Within 24 – 72 hours, organise replacement of tickets to be picked up at guest services at the relevant attraction in the USA, if this occurs while on holiday.
We will also provide you with an insurance document with an emergency helpline number.
If you cancel your booking
If you decide to cancel you should notify Orlando Ticket Deals immediately.
If you have only paid your deposit, the deposit will be forfeited. If you
have paid in full, the following cancellation charges will be payable by you
and any refund to you will only be paid once the tickets have been returned
to Orlando Ticket Deals (if you already have them) and have not been defaced
or damaged in any way.
Prior to 42 days
|
28 to 41 days |
14 to 27 days |
13 days or fewer |
Deposit Only |
30% |
40% |
50% |
All bookings for Discovery Cove are subject to 100% cancellation fees once we have despatched tickets to you. There can be no refunds for amendments (for example to change from Swim to Non Swim) or cancellations unless there has been an error by us. Cancellation fees for Discovery Cove prior to despatch of tickets are subject to our usual cancellation fees above. Note: Tickets returned after date of departure = 100% cancellation
charges.
If you change your booking
If you need to make a change to your booking once you have received your tickets (for example upgrading the number of days on your Disney tickets from 7 to 14), then this will be subject to an administrative charge of £10 per ticket, PLUS the difference between the selling price of the two tickets in question. Please contact us by phone to arrange this.
Please note that if you are cancelling tickets outright, then the cancellation charges outlined above in the section 'If you cancel your booking' will apply.
If we change your booking
We will endeavour never to change a confirmed booking. However, if it is
necessary, you will be advised without delay and alternative comparable arrangements
will be offered. You may choose to cancel in writing within 14 days of the
notification and receive a full refund of all you have paid to date.
Circumstances outside of our control
Orlando Ticket Deals does not have to pay compensation or accept liability
if our performance is affected by an event beyond our control. We include
the following as events beyond our control - war or threat of war, riots,
terrorist activity, industrial disputes, natural or nuclear disasters, fire,
bad weather conditions, technical problems to transport, temporary or permanent
closure of attractions or any other force majeur.
Documentation
Holders of full 10 year British Passports who are "British Citizens"
may travel visa-free to the USA providing they are travelling for holiday
purposes and for a duration not exceeding 90 days. It is your responsibility
to ensure that you have the correct passport and visas to gain entry. If you
fail to do so, Orlando Ticket Deals accepts no liability.
If you have a complaint
Should you have a complaint while at any of the attractions, we urge you
to discuss it at the time with the relevant authority. If you wish to complain
once you have returned to the UK, please contact Orlando Ticket Deals in writing
within 28 days.
Booking Conditions
- Orlando Ticket Deals' tickets are sold subject to availability and to
the terms and conditions imposed by our suppliers.
- Orlando Ticket Deals cannot be held responsible for any action or omission
of our suppliers or their servants, agents or employees
- Orlando Ticket Deals has no control over the theme parks / attractions
/ tours that we feature. All details and descriptions in relation thereto
are for guidance only and have been provided to and copied by Orlando Ticket
Deals.
Orlando Ticket Deals - Registered address: 20 Alwyne Road, London, SW19 7AD.
Registered in England No. 4390984
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