Terms & Conditions
Your commitment to us
When you ask for your attraction tickets to be confirmed, you are accepting that these terms and conditions form the basis of any contract between Orlando Ticket Deals and yourself, which is subject to English law and the exclusive jurisdiction of the English Courts.
Prices
Prices are in pounds sterling (£GBP) and are inclusive of service charges and taxes. Prices displayed on the site are subject to change without notice. However, once you have made a booking by paying in full or by paying a deposit, we will guarantee not to increase the price of your tickets.
Customers outside of the UK
Orlando Ticket Deals hold contracts with all the major Parks and Attractions throughout the US and for contractual reasons we regret that we are not permitted to sell to customers outside of the United Kingdom. Sorry for any inconvenience this may cause.
Confirmation and issue of tickets
On receipt of deposit or full payment, Orlando Ticket Deals will issue a confirmation of booking invoice. The majority of tickets will be despatched within 72 hours of full payment, for delivery within 8 days. If we are temporarily out of stock of a particular ticket, we will ensure they are despatched at least 14 days prior to your date of departure.
All tickets will be posted by DX Courier services. Once tickets have left our office and are en-route, they are guaranteed for delivery the next working day .
Rest assured, until the tickets have been signed for by you (or signed for on your behalf), Orlando Ticket Deals will honour our contractual obligation to the full and issue you with another set of tickets if necessary. Once tickets have been sucessfully delivered and signed for by you (or signed for on your behalf), Orlando Ticket Deals are no longer responsible if they are lost or stolen.
For late bookings, a discretionary fee of up to £15 may be levelled at customers wishing to receive their tickets within 2 working days (phone bookings only).
Your Tickets
The vast majority of tickets that we send are actual tickets with a high monetary value. They are our responsibility until they ave been signed for by you.
After you have signed for the tickets, they are your responsibility. As per our instructions on the confirmation invoice, we recommend that you photocopy the backs of the tickets as this will help the parks replace them should they be lost, damaged or stolen prior to your departure or while on holiday. However, we do not guarantee that the theme parks will be able to do so. This decision will be at their discretion and their decision will be final.
You should treat the attraction tickets as you would do your cash or passports and keep them safe at all time.
If you purchase our loss, damage or theft travel insurance, the terms and conditions of that policy apply and these are:
We will replace lost, damaged or stolen tickets
- Within 3 days if this occurs in the UK.
- Within 24 – 72 hours, organise replacement of tickets to be picked up at guest services at the relevant attraction in the USA, if this occurs while on holiday.
We will also provide you with an insurance document with an emergency helpline number.
If you cancel your booking
If you decide to cancel you should notify Orlando Ticket Deals immediately. If you have only paid your deposit, the deposit will be forfeited. If you have paid in full, the following cancellation charges will be payable by you and any refund to you will only be paid once the tickets have been returned to Orlando Ticket Deals (if you already have them) and have not been defaced or damaged in any way.
Theme Park Ticket Bookings
Prior to 42 days |
28 to 41 days |
14 to 27 days |
13 days or fewer |
20% or deposit |
30% |
40% |
50% |
Non Theme Park Ticket Bookings
Prior to 42 days |
28 to 41 days |
8 to 27 days |
7 days or fewer |
20% or deposit |
30% |
40% |
100% |
All bookings for Discovery Cove are subject to 100% cancellation fees within 30 days of your booked visit. There can be no refunds for amendments (for example to change from Swim to Non Swim) or cancellations within this period.
If you change your booking
If you need to make a change to your booking once you have received your tickets (for example upgrading the number of days on your Disney tickets from 7 to 14), then this will be subject to an administrative charge of £10 per ticket, PLUS the difference between the selling price of the two tickets in question. Please contact us by phone to arrange this.
Please note that if you are cancelling tickets outright, then the cancellation charges outlined above in the section 'If you cancel your booking' will apply.
If we change your booking
We will endeavour never to change a confirmed booking. However, if it is necessary, you will be advised without delay and alternative comparable arrangements will be offered. You may choose to cancel in writing within 14 days of the notification and receive a full refund of all you have paid to date.
Circumstances outside of our control
Orlando Ticket Deals does not have to pay compensation or accept liability if our performance is affected by an event beyond our control. We include the following as events beyond our control - war or threat of war, riots, terrorist activity, industrial disputes, natural or nuclear disasters, fire, bad weather conditions, technical problems to transport, temporary or permanent closure of attractions or any other force majeur.
Cached pages / old tickets
All of the tickets advertised on this website are available to purchase and usually in stock to be despatched immediately. In the rare occurance that a user finds a cached (old) page via a search engine and purchases a ticket that no longer exists, we reserve the right to cancel this contract and make a full refund or upgrade to a current ticket. We cannot control cached pages indexed by search engines such as Google or the settings on the computer of our customers.
Documentation
Holders of full 10 year British Passports who are "British Citizens" may travel visa-free to the USA providing they are travelling for holiday purposes and for a duration not exceeding 90 days. It is your responsibility to ensure that you have the correct passport and visas to gain entry. If you fail to do so, Orlando Ticket Deals accepts no liability.
If you have a problem with your tickets or complaint
Should you have a problem with your tickets at the parks, we urge you to get in touch with us immediately and while on holiday as the vast majority of problems can be resolved immediately and with very little fuss. Should you have a complaint while at any of the attractions, we urge you to discuss this at the time with the relevant authority. If you wish to complain after you have returned to the UK, please contact Orlando Ticket Deals in writing within 28 days.
Booking Conditions
- Orlando Ticket Deals' tickets are sold subject to availability and to the terms and conditions imposed by our suppliers.
- Orlando Ticket Deals cannot be held responsible for any action or omission of our suppliers or their servants, agents or employees
- Orlando Ticket Deals has no control over the theme parks / attractions / tours that we feature. All details and descriptions in relation thereto are for guidance only and have been provided to and copied by Orlando Ticket Deals.
Orlando Ticket Deals - Registered address: 20 Alwyne Road, London, SW19 7AD. Registered in England No. 4390984
