Terms and Conditions - Orlando Ticket Deals
These Booking Conditions, together with our privacy policy and where your booking is made via our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract for booking services with Orlando Ticket Deals (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. References to ‘arrangements’ in these conditions means the experiences, excursions, activities, transfers, theme park tickets and any other services featured on our website at www.orlando-ticket-deals.co.uk.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
1. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
2. He/she consents to our use of information in accordance with our Privacy Policy;
3. He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
Website descriptions
We have no control over the arrangements that we feature on our websites. All details and descriptions in relation thereto are for guidance only.
We endeavour to ensure that all the information and prices on our website are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances.
Price Policy
All prices are quoted in £'s sterling. The prices quoted, shown on our website, and in supplementary promotional material, apply at the time however are subject to change without notice. The price of your arrangements will be confirmed on booking. Once you have paid for your arrangements in full, we will not increase the price of your arrangements. In the event of a technical error where prices have displayed incorrectly at the time of booking, we reserve the right to cancel bookings and make a full refund within 7 days.
Price Match
We will refund any difference in price if you find available to buy other than through us, the same arrangements as we have confirmed to you. This promise is subject to:-
- Your notification in writing to us of the cheaper price, within 7 days of your receipt of our confirmation of your booking.
- Our validation (at our absolute discretion) that the cheaper price found elsewhere, is in respect of arrangements that are for exactly the same arrangements, on the same departure dates, departure points and for the same duration and be fulfilled in the same manner (eg voucher/hard copy tickets) as your confirmed booking with us;
- The cheaper price must include additional charges such as credit card processing fees.
- The cheaper price must be published in pounds sterling and be available to book at the time your notify us of it.
- We reserve the right to withdraw any added value (such as free meals or attractions) that may have been originally offered with the tickets.
Payment
Full payment is required at the time of booking. When booking online will be taken when you click the ‘authorise’ button. Upon receipt of full payment, we will issue a confirmation of booking via email.
There is a surcharge for payments by American Express. There is no charge when paying by Visa or Mastercard or debit cards. Regrettably we cannot process Diners Cards.
Alteration or cancellation of the booking by you once a confirmation of booking has been issued will be subject to the charges outlined in the ‘if you cancel your booking’ section below.
Your Tickets
Once we receive full payment, you will usually receive your tickets within 7 days. We reserve the right to despatch tickets at least 14 days prior to the date of your travel arrangements if we are temporarily out of stock of a particular ticket or that ticket is not available to purchase from our suppliers. In these circumstances, we will keep you updated and you have the right to cancel with no charge and receive an immediate full refund.
We send actual tickets for theme park bookings with a high monetary value. They are our responsibility until we have delivered them to you.
After we have delivered your tickets to you, they are your responsibility and Orlando Ticket Deals is not liable should they be lost, damaged or stolen unless you have purchased our loss, damage, theft protection (see below). We will not provide replacement tickets. It is the responsibility of you as the customer to provide a suitable delivery address. If you supply us with a delivery address where you no longer live, we will not accept liability for lost or stolen tickets.
You should treat the attraction tickets as you would do your cash or passports and keep them safe at all times.
If you purchase our loss, damage, theft protection, the terms and conditions of that policy apply and these are:
We will replace lost, damaged or stolen tickets
1. Within 3 days if this occurs in the UK.
2. Within 24 – 72 hours, organise replacement of tickets to be picked up at guest services at the relevant attraction in the USA, if this occurs while on holiday.
We will also provide you with a loss, damage, theft protection document with an emergency helpline number.
Non-UK Customers: For operational reasons we will email e-tickets for overseas orders where possible. Should we need to post hard tickets a £25 per booking postage charge will be added to your booking.
If you cancel your booking
If you need to make a change to your booking once you have received your tickets (for example upgrading the number of days on your Disney tickets from 7 to 14), then you should contact us by telephone as soon as possible which may be subject to an administrative charge PLUS the difference between the selling price of the two tickets in question. You should be aware that these costs could increase the closer to the date that arrangements are to take place so you should contact us as soon as possible.
If you wish to cancel your confirmed booking, you should contact us in writing via email to sales@orlando-ticket-deals.co.uk. The following cancellation charges will be payable by you and any refund due to you will only be paid once your tickets have been returned to us (if you already have them) and have not been defaced or damaged in any way. The cancellation charges you will be required to pay will be calculated from the date we receive written notification of your cancellation:
Theme Park Ticket Bookings
| Prior to 42 days | 28 to 41 days | 14 to 27 days | 13 days of fewer |
|---|---|---|---|
| 20% | 30% | 40% | 50% |
Non Theme Park Ticket Bookings
| Prior to 42 days | 28 to 41 days | 8 to 27 days | 7 days or fewer |
|---|---|---|---|
| 20% | 30% | 40% | 100% |
Please note the following special cancellation terms apply to the products listed below:
- All bookings for Discovery Cove are subject to 100% cancellation fees within 30 days of your booked visit. There can be no refunds for amendments (for example to change from Swim to Non Swim) or cancellations within this period.
- All bookings for Blue Man Group in Orlando are subject to 100% cancellation fees once we have confirmed the booking to you and sent your ticket voucher.
- All bookings for Cirque Du Soleil La Nouba in Orlando are subject to 100% cancellation fees once we have confirmed the booking to you and sent your ticket voucher.
If we change or cancel your booking
On occasion it may be necessary to amend certain arrangements or cancel them. We reserve the right to amend or cancel arrangements at any time. If we have to make a major change or cancel your arrangements, we will tell you as soon as possible and if there is time to do so before the arrangements are due to start, we will offer you the choice of i) (for major changes) accepting the changed arrangements ii) having a refund of all monies paid in respect of the changed or cancelled element or iii) accepting an offer of alternative arrangements of a standard comparable to the arrangements affected from us, if available. You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements.
The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of any change or cancellation. The above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.
Force Majeure
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
Liability
Your contract for the supply of excursions and/or experiences is with the supplier and its booking conditions apply to that contract. As the facilitator of your booking with that supplier, we are responsible for taking your booking in accordance with your instructions but (other than that which is expressly set out in these conditions) we accept no responsibility for the actual provision of the arrangements. Our only obligations to you in relation to bookings we make for tickets or vouchers to enable entrance/access to particular attractions or theme parks (other than those which are expressly set out in these conditions) are to provide you with a ticket or voucher to enable entry/access to the arrangement(s) in question. We cannot accept any liability for the provision of the arrangements themselves which are provided by the suppliers of those arrangements or for the acts or omissions of the supplier(s) concerned or any of its employees, agents, suppliers or subcontractors. The terms and conditions of the supplier concerned will apply to the arrangement(s) in question. Copies of those terms and conditions are available on request.
We will not be responsible:-
(i) where the arrangements cannot be provided or cannot be provided as described due to circumstances beyond ours or the applicable supplier’s control;
(ii) where you incur any loss or damage that relates to any business activity; or which could not have been foreseen at the time you made your booking in the light of the information you gave to us at the time of booking;
(iii) for any information about the arrangements that we pass on to you in good faith;
In the event that we are found liable to you under these terms, our maximum liability to you is limited to the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected).
We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
If you have a complaint or problem with a ticket
You must immediately report any complaints arising out of any arrangements to the relevant local supplier. If you wish to complain after you have returned to the UK, please contact us in writing within 28 days. If you fail to follow this procedure there will be less opportunity for us and/ or the supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
Disabled Clients
We welcome all customers including those with disabilities and we endeavour to meet individual needs. However, in order to assist, we must be advised at time of booking of any disability and special requirements. Special facilities can be requested but may not be guaranteed. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
Special Requests
Any special requests must be advised to us at the time of booking. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. We do not accept bookings that are conditional upon any special request being met.
Cached pages / old tickets
All of the tickets advertised on this website are available to purchase and usually in stock to be despatched immediately. In the rare occurance that a user finds a cached (old) page via a search engine and purchases a ticket that no longer exists, we reserve the right to cancel this contract and make a full refund or upgrade to a current ticket. We cannot control cached pages indexed by search engines such as Google or the settings on the computer of our customers.
Special Offers
Please note offers are subject to availability and may be withdrawn without notice.
Data Protection
We comply with each of the eight principles of the Data Protection Act 1998. Those principles require that data is:
- accurate
- fairly and lawfully processed
- processed for limited purposes
- adequate, relevant and not excessive
- processed in accordance with the data subject's rights
- secure
- not kept longer than necessary
- not transferred outside the EU without adequate protection
For more information on this, please read our privacy policy
Conditions of Suppliers.
The services which make up your booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
Law and Jurisdiction
These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable.)
